Scam record · 1,286 reader reports
The unpaid toll text scam
Also called: toll road text scam, E-ZPass text scam, FasTrak text scam, SunPass text scam, toll smishing
The unpaid toll text scam is a text message claiming you owe a small toll balance and must pay through a link today to avoid a late fee; the link leads to a fake toll-agency page that takes your card number and personal details.
What to do right now
- Do not click. Delete the text.
- If you think you might owe a toll, open the toll agency's real app or type its web address yourself and check your account.
- Forward the text to 7726 (SPAM) so your carrier can block the sender.
- Report it to reportfraud.ftc.gov; it takes a minute and tracks the wave.
Get the next one before it gets you
Every weekday: the scam going around, decoded, and the fix.
Free. Weekday mornings. Includes free access to In Case and Serum, the Latchkey tools. Unsubscribe in one click.
How it works
The text reads like a billing notice: “Your vehicle has an unpaid toll of $6.99. To avoid a $50 late fee, pay by today at [link].” The amount is small on purpose. People pay small amounts without thinking, and the goal is not the $6.99; it is the card number, the billing address and, on some versions, a login the scammer can reuse.
The link opens a copy of a toll agency’s site, often with the right logo. Enter a card and it is charged, sold and used until it is cancelled. Some versions ask for a driver’s license number and date of birth “to verify the vehicle,” which is identity theft, not a toll.
The scam runs in waves by state, following the real toll agencies’ names. The same message arrives in Texas as TxTag, in California as FasTrak, in the Northeast as E-ZPass and in Florida as SunPass.
If you already paid or gave information
- Call your card issuer, report the charge as fraud, and ask for a new card number.
- If you entered a password, change it on that account and anywhere you reused it.
- Watch your statements for small test charges in the following weeks.
Where to report it
- FTC: reportfraud.ftc.gov
- FBI IC3: ic3.gov
- Report it to Latchkey Daily so we can warn other readers
Reaches you by: text · Targets:
Questions people ask
- What is the unpaid toll text scam?
- The unpaid toll text scam is a text message claiming you owe a small toll balance and must pay through a link today to avoid a late fee; the link leads to a fake toll-agency page that takes your card number and personal details.
- What should I do if I got the unpaid toll text scam?
- Do not click. Delete the text. If you think you might owe a toll, open the toll agency's real app or type its web address yourself and check your account. Forward the text to 7726 (SPAM) so your carrier can block the sender. Report it to reportfraud.ftc.gov; it takes a minute and tracks the wave.
- What if I already paid or gave information?
- Call your card issuer, report the charge as fraud, and ask for a new card number. If you entered a password, change it on that account and anywhere you reused it. Watch your statements for small test charges in the following weeks.
- I don't even have a toll account. Why did I get this?
- The texts are sent to millions of numbers at random. Receiving one means nothing about you; replying or clicking does.
- How do toll agencies actually contact you?
- By mail to the registered address of the vehicle, or through the account and app you set up. Never by a text with a payment link.
Related
Related scam
The package delivery text scamThe package delivery text scam is a text claiming a package could not be delivered because of a missing address detail or a small redelivery fee, with a link to a fake carrier page that collects your card number and personal details.
Related scam
The bank fraud department scamThe bank fraud department scam is a call or text that appears to come from your bank's fraud team, warning of a suspicious charge and then walking you through "securing" your money by reading them a code, moving funds to a "safe account," or sending yourself a Zelle payment that actually goes to the scammer.
Lockdown guide
Lock down your iPhoneYour phone is your bank, your email, your photos and your two-factor codes. A stolen passcode is a stolen life.
Lockdown guide
Lock down your Android phoneYour phone holds your bank, your email and your two-factor codes. A weak screen lock or a sideloaded app hands all of it over.